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Why do my calls hang up sometimes?

Posted in About, Techie

Sometimes folks send support requests indicating that their calls are dropped, hangup, voices drop out, and so on.  Why is this?  Let’s see if we can shed some light on this issue.

Well, a telephone system, end-to-end, is a very complicated beast!  The Call Me in China system is only a part of the mix. In all honesty, most of the time, there’s really no way to determine what exactly happened.  The issues can be at the the point of origin, the destination, somewhere in the middle, a signal loss on one phone (or the other), small incompatibilities in equipment, digital vs. analog, and other more complex and confusing reasons.  The bottom line is that while we can check our system, it’s almost impossible to tell exactly what caused a dropped call.  The best organization at figuring this out is most likely a government agency with deep pockets, access to lots of equipment, and tons of resources!  No lie!

But, all is not lost!  We’re constantly looking for ways to improve our routes to China, upgrading our software, and equipment. Though we may not be able to tell you exactly what’s going on, we can tell if it’s something with our system.  Also, if enough people start commenting on their quality issues, we can start to get a sense of the primary annoyances that most people face. So please feel free to contact us.

Of course, hearing that all is well is even better!  If you’re happy, then we’re very happy.

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