EasyRinger Pro subscriptions now set up their voicemail to convert voicemails to text and send an email containing the text. At the bottom of your “Voicemail Options” tab, you will see this checkbox:
Voicemail transcription is the conversion of the voicemail audio track into written words to be stored as plain text in a conversational language. Voicemail transcription can be a useful tool for business, training, medical, or legal reasons. Text has more advanced search and analysis features available than audio. A text-based history of voicemails is necessary for many use cases.
EasyRinger is a great option if you want to keep your real number private. It’s more expensive to switch out a real number with a SIM card or one tied to a contract, but it’s easy to switch out an EasyRinger number. To keep your number 100% private, make sure you set your voice options to look like this:
The most important option here is the second one, “When I calld, show people who answer my call…”. If you set this to “This EasyRinger Number”, then people you call will always see your EasyRinger number and not your personal number that is handling the call.
Likewise, give people and organizations your EasyRinger number rather than your personal number. If you want to know when someone has dialed your EasyRinger number rather than your personal number, be sure to set the “When someone calls my number show me…” option to “This EasyRinger number”. This way, you’ll know that someone is trying to reach you on your EasyRinger number.
What happens if you start getting too many unwanted calls on your number? You have two options:
EasyRinger now offers more granular control of how you handle forwarding of your calls and messages. Previously, if you didn’t want to forward a call or message, you simply deleted your destination number. But, what if you want to forward calls but not messages? You were out of luck! We now let you control whether you forward your calls or your messages – and you don’t need to ever delete your destination number to take advantage of this.
Many subscribers like to save money by not forwarding their messages. This often will result in free or near free messaging on your EasyRinger number. You can receive your text messages in email or just monitor your SMS history.
To not forward your text messages or your calls, just click/tap on the gear icon next to your number in the EasyRinger dashboard. That will let you configure your EasyRinger number. The first tab you will see is the “Voice Options” tab, the second is the “SMS Options” tab. Use the “Forward SMS messages to my destination” button to turn on or off your forwarding.
Many subscribers have requested that their official information be present on invoices. We have now added this feature. To access it, log in to your EasyRinger dashboard and click/tap on the “Subscription” button. We have added an “Invoice Data” panel where you can enter your name, company name, and address. All fields are optional. Whatever you fill in will be present on all of your invoices.
We have added a new tab to the options interface for your EasyRinger number called: “Notifications”. Here, you can set up how you would like to be notified of special events on your number. We are starting with the simplest: Email.
In the past, all notifications went to your subscription email address. But, many subscribers with multiple numbers wanted to be able to associate a different email address with each number. That’s only natural, especially if each phone number is assigned to a team member, for example.
If you leave the email address blank, then your subscription email address will be used.
EasyRinger now offers a super easy way to block unwanted calls. To access these options, click/tap on the little “gear” image next to your number in the EasyRinger dashboard, then select the “Number Blocking” tab.
Number blocking or number allowing is simple. First you need to decide if you want to allow number or block numbers. If you block numbers, select the “Block Numbers” radio button. Then, any number the matches the calling number will be blocked. All other numbers will be allowed. If you want to only allow numbers, select the “Allow Numbers” radio button.
“Allow Numbers” is much more restrictive. For example, if you select “Allow Numbers” then add one number to your list, then only that number can call you. Every other number will be blocked. Use this if you know that only certain numbers should call you and you want to remove any excess calls.
(Above) In this example, only 19701234567 can call my number.
“Block Numbers” is useful if you have some particularly bothersome numbers that won’t stop calling. Simply select “Block Numbers” then add the offending numbers to your list:
(Above) In this example, I’m blocking all calls from 19702221234 and all calls from China! (Nothing against China, it’s just an example! 🙂
Note: You don’t have to type the full number. If you enter “86”, then you block all calls from China (since “86” is China’s country prefix). If you enter “1970”, then you block all calls from this area code in the USA.
To remove a number, simply click on the “trash” icon and the number will be removed. You can have up to 50 blocked or allowed numbers.
If you’ve noticed that your EasyRinger number is no longer forwarding your text messages to your destination phone number, you may need to adjust your SMS Options. Recently, in an effort to combat spam, many carriers have been denying forwarding of SMS messages if the carrier does not recognize either the source or destination number. This might happen if you have the “When someone sends an SMS to my number, show me” set to “The Calling or Messaging Number”. To fix the problem, change the setting to “This EasyRinger Number”. The carrier will recognize your EasyRinger number and allow the message to be forwarded.
EasyRinger offers a simple and flexible voicemail system. All numbers that support voice have access to voicemail. In the past, the EasyRinger voicemail system allowed you to type in text which would be read by an AI voice. We still have that, but now you can also upload an MP3 file to serve as your voicemail greeting.
(Above) Here’s an example of a simple voicemail system.
Voicemail is enabled by default. But, in some countries, voicemail is not as popular. To turn off voicemail, just click/tap the “Enable Voicemail” button.
“Timeout” lets you decide when your voicemail picks up. The number (which is seconds) can range from “0” (which means the number won’t ring but will go straight to voicemail) to “120” – two minutes.
Under “Actions”, you can use the traditional “Read Text” option or you can select “Play a File” to either select or upload an mp3 file. When creating your mp3 files, be sure to record in mono and encode with a lower quality setting. This will ensure that your voicemail picks up and runs as quickly as possible. There’s no value in encoding in stereo at a very high bitrate.
We now also support “Language”, which is only available when “Read Text” is selected. Use this if you want the AI voice to read with the proper inflections and pronunciations in the language that you’ve entered. For example, greeting text that’s in Spanish will sound a lot better when you select “Spanish” as the language. You can even select for regional pronunciations for some languages.
When forwarding your calls internationally, you may be familiar with a distinct change in ring tone. Many people don’t think about this, but your callers with more international experience might recognize this as a switch to an international call. If your callers know you well, this isn’t a problem. But, if you’re trying to maintain a local presence no matter where you may be currently located, your callers might hang up before you get a chance to talk to them.
To improve this experience, EasyRinger now uses a ring tone that is common and accepted to your phone number’s country. Do you have an EasyRinger phone number in the UK? Then when your callers call your UK number, they will only hear the UK ring tone no matter where you forward your calls to.
Most, but not all, of our numbers support this feature. If this is very important to you and you do not notice this improvement, then please contact support!
EasyRinger recently released improvements to caller ID. In the past, you had two Caller ID options:
1) The calling number or
2) Your EasyRinger number
While this covers most subscribers’ needs, there’s even more flexibility now: You can now set your caller ID to any EasyRinger number that you own. If you own multiple EasyRinger numbers, then you can use any of those other numbers as your caller ID for a given number. There are lots of uses that subscribers with multiple numbers can devise for this – maybe some of your numbers will use the same caller ID in order to distinguish a certain class of calls, for example. Another example is to use a caller ID in a different country to reduce the cost of your calls – look for more details on that in a future post!