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Callback billing records now show both legs of the call

Posted in News

We have changed our billing system to show you both legs of a callback.  A callback is when you use the EasyRinger service to make an outgoing call using either the mobile app or the web UI.  To summarize, when you instruct the EasyRinger service to call a number, the service will first call your destination number, then, when you pick up, will dial the number you want to call and connect the two.

As a result, there are two legs of the call:  one from the service to you and the other from the service to the party you wish to call.  Previously, the EasyRinger billing system rolled these two legs into a single billing record.  Now, you will be able to see both and the status will show “callback” so that you can easily associate the two together.  This way, you’ll be able to see the charge for both legs of the call.

If you want more information, you can read more about callbacks in our original blog post here.

How to Send an SMS Message

Posted in Tips
You can now send SMS messages with EasyRinger.  First, log in to your subscription.  In the “Actions” to the right of your EasyRinger number, you’ll see a “Send SMS” button if your number supports SMS (older numbers do not support SMS).  Click on the “Send SMS” button and you’ll see the usual country select and phone number boxes.  Underneath that, you’ll see the box where you can type your message body.
When you click “Send” you’ll see a reminder message to let you know that your message will be queued immediately.
Not long after that (usually just a few seconds), the SMS should appear in your SMS history.
 

EasyRinger 2.0 is Here!

Posted in News
Welcome to the new EasyRinger, aka EasyRinger 2.0!  You can’t imagine the excitement we have over this new release.  Although there are lots and lots and lots of new features, we’ll just focus on the two big and top-level important features available with this new release:
  • Easyringer.com is now mobile-device-friendly.  Go to easyringer.com on any device and it will look great.  Small items will scale up on a mobile device.  Large items will scale down.  This includes both the public facing site as well as your subscription pages making it very easy to do normal tasks like update your destination, send SMS messages (more on that below), check your call records, and so on.
  • SMS is now supported!  Of course, this was the number-one requested feature and we’re happy to offer it now.  You can forward SMS messages to any destination number the same way that you forward calls.  You can also send outgoing SMS message by logging in and using the “Send SMS” button next to your number.

Signing up for EasyRinger and adding numbers to your subscription is pretty much the same, except you now can also see the capability of the phone number.

 

Access Callbacks from the Web

Posted in News

Now you don’t have to have an Android phone or iPhone in order to use the callback feature. You now have that feature available from the website. Just log in to EasyRinger with your email address and password. As usual, you’ll see your phone number(s) right there in front of you. On the right, you used to only see the “Set Destination” and “Remove” links. Now, you’ll see “Callback” there as well:

A new Callback option

When you click on the “Callback” link, you’ll see a user interface pop up that is similar to the “Set Destination” interface:

Make a call with the EasyRinger callback service

All you need to do here is select the country where your number is located and then type in the phone number without the country code.  For example, for a USA number, you would type in the area code, then the seven-digit number.  The “1” is added by choosing “United States (+1)”.  Then, click the “Place callback” button.  A message will pop up that tells you that the EasyRinger automated callback service will first call you, then connect you to the number that you wish to call.  So stand by for an automated call from EasyRinger!

If you have multiple numbers, it matters which “Callback” link you click on.  After you enter the number you want to call and click “Place Callback”, the automated EasyRinger callback service will call your destination number corresponding to the “Callback” link’s row.  Your virtual number isn’t even used for callbacks – only your destination number and the number that you are calling.

EasyRinger now supports Paypal

Posted in News

Want to use the world’s handiest online payment for EasyRinger?  EasyRinger now supports Paypal for signups and for additional calling credit.  Paypal is tightly integrated with our signup and on logged-in subscriber pages.

 

Android App 1.11 Released

Posted in News

We’ve just released version 1.11 of our Android app.  It includes a few bug fixes, plus support for more Android devices, plus a sneak peak at the new UI for our big 2.0 revision due out in the next months.  The new look is more angular and simplified.  We hope you like it!

More ways to get extra numbers

Posted in News

By popular request, we’ve added more ways for you to pick up additional numbers and add them to your EasyRinger subscription.  When you click on the “Numbers” button, you’ll see three sub-menus:

  • “My Phone Numbers” – this is the same screen that shows you the numbers that are currently assigned to your subscription.
  • “Add Numbers” – This is a new screen which allows you to choose another number in almost any location across Canada and the United States.  This gives you access to the same selection as when you signed up with EasyRinger.  Numbers are currently limited to the United States and Canada but international numbers is on the way.

Here’s a screenshot of the “Get More Numbers Screen”.  You can see that it works the same way as the signup page.  Choose your country, then region, then area code, then finally the number.  For the second step, just set your destination number, submit your request and your done.  Your number should be set up and ready to go right away.

iPhone App 1.1 Released

Posted in News

We’re happy to announce the release of our mobile app, version 1.1, for iPhone.  With the release of the iPhone app, all of our supported platforms are now the same.  On to version 2.0!

Version 1.1 gives users the ability to:

  • Set your destination on the fly
  • Make a callback

There are also several fixes and stability improvements.  Users running iOS 7 can now successfully log on (can’t believe that iOS 7 broke this in our app still!).  We’re really happy to get this out the door.  We are now working on version 2.0 which will offer a lot of expanded functionality like:  purchasing additional numbers, easily viewing call rates, access to subscription info like your current credit, and more.

This is a new app and not an upgrade to the Call Me in China app.  So, all users, please uninstall the Call Me in China app and install this one.

Android App 1.1 Released

Posted in News

We’re happy to announce the release of our mobile app, version 1.1, for Android.  This new version gives users the ability to:

  • Set your destination on the fly
  • Make a callback

There are also several fixes and stability improvement.  We’re really happy to get this out the door.  We are now working on version 2.0 which will offer a lot of expanded functionality like:  purchasing additional numbers, easily viewing call rates, access to subscription info like your current credit, and more.

This is a new app and not an upgrade to the Call Me in China app.  So, all users, please uninstall the Call Me in China app and install this one.

iPhone App Tips

Posted in Techie, Tips

If you’ve had problems with the callback feature of the iPhone app, check this out.  The symptoms of the problem:  You try to either update your destination or make a call, but when you submit your request by pressing a button the wait cursor just spins and spins forever.  Or, as some users have reported, when they log in, their password fills in automatically – a wrong password.  Try this solution as well.

We’ll have this fixed in the next version of the app, but here’s how you can deal with this now:

  • With your iPhone connected to iTunes, uncheck the app and press sync (a notification will pop up say if you delete this you will lose all data) after it finishes syncing.
  • Sync your phone.
  • Re-check the app again and sync. It should start with blank data.