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Microsoft buys Skype

Posted in About, News

Most everyone has heard the news now:  Microsoft is buying Skype.  We’ll save the business and financial analysis to the various articles that are covering this hot topic, but it does give Call Me in China the opportunity to answer a common question for everyone:  How is Call Me in China different from Skype? It’s true that the two services are similar, but Call Me in China is a simpler and more streamlined service.  Well, let’s highlight the three main differences:

  1. Call Me in China is designed to work exclusively from phone to phone, no computers involved which makes the Call Me in China setup much simpler.
  2. Call Me in China is optimized for calls from North America and Europe to China.  Although the tests are not scientific, calls to China generally sound better going through Call Me in China rather than Skype.
  3. Call Me in China has better support.  That’s one of the benefits of a small and focused service:  we can afford to provide personal service to our customers.  So, if you have a problem, support is a single click away.  You’ve got to dig pretty deep with Skype.

Of course, the biggest bonuses of Skype is that you can make free video calls computer to computer and between mobile devices with ubiquitous wireless networks and high speed data plans.  For computer to computer, that’s a no-brainer.  If you and your family/friends/customers are seated at your computers, Skype is the way to go.  But in China, when you’re on the move out on the town visiting friends, shopping, having dinner, singing karaoke, or visiting customers and factories, a reliable phone services is the way to go.  Yeah, go Call Me in China!  😀

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Why do my calls hang up sometimes?

Posted in About, Techie

Sometimes folks send support requests indicating that their calls are dropped, hangup, voices drop out, and so on.  Why is this?  Let’s see if we can shed some light on this issue.

Well, a telephone system, end-to-end, is a very complicated beast!  The Call Me in China system is only a part of the mix. In all honesty, most of the time, there’s really no way to determine what exactly happened.  The issues can be at the the point of origin, the destination, somewhere in the middle, a signal loss on one phone (or the other), small incompatibilities in equipment, digital vs. analog, and other more complex and confusing reasons.  The bottom line is that while we can check our system, it’s almost impossible to tell exactly what caused a dropped call.  The best organization at figuring this out is most likely a government agency with deep pockets, access to lots of equipment, and tons of resources!  No lie!

But, all is not lost!  We’re constantly looking for ways to improve our routes to China, upgrading our software, and equipment. Though we may not be able to tell you exactly what’s going on, we can tell if it’s something with our system.  Also, if enough people start commenting on their quality issues, we can start to get a sense of the primary annoyances that most people face. So please feel free to contact us.

Of course, hearing that all is well is even better!  If you’re happy, then we’re very happy.

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