We’ve recently had a few folks ask us to provide invoices for various reason (their own record keeping and submitting for reimbursement, for example).
We are happy to let everyone know that you can now download an invoice for each of your Call Me in China credit card transactions. Just log into your subscription and click on the billing tab. On the far right side of the table is a link to a printable PDF file that you can download and/or print out.
Yes! It’s here! The new 2.0 version of Call Me in China has been released. In addition to the carefully revised and welcoming look and feel, the new Call Me in China also includes some big updates for customers:
OK, without further adieu: Check it out!
Woohoo! Call Me in China now has it’s own custom URL now on Facebook:
facebook.com/easyringer (rebranded site)
Most everyone has heard the news now: Microsoft is buying Skype. We’ll save the business and financial analysis to the various articles that are covering this hot topic, but it does give Call Me in China the opportunity to answer a common question for everyone: How is Call Me in China different from Skype? It’s true that the two services are similar, but Call Me in China is a simpler and more streamlined service. Well, let’s highlight the three main differences:
Of course, the biggest bonuses of Skype is that you can make free video calls computer to computer and between mobile devices with ubiquitous wireless networks and high speed data plans. For computer to computer, that’s a no-brainer. If you and your family/friends/customers are seated at your computers, Skype is the way to go. But in China, when you’re on the move out on the town visiting friends, shopping, having dinner, singing karaoke, or visiting customers and factories, a reliable phone services is the way to go. Yeah, go Call Me in China! 😀
We’ve added a requested and useful feature which lets new USA signups to CallMeInChina pick their own area code. This way, users can pick phone numbers close to their home town, or even have a vanity phone number in a prestigious location – heck, why not?! Anyway, we think this will be useful for new signups. If you’re a current user and would like to change your phone number to a new area code, just log in to your subscription and click on the support button on the left.
Selecting your area code is the first step of the easy two-step process. We hope to add this feature for other countries soon! But, if you’re signing up for a different country and want a specific area code, let us know and we’ll find one for you that fits your needs.
Now, when you log in to your CMIC account, you’ll be able to access support by clicking on the “Support” tab on the lefthand side. Clicking will raise a simple form for you to fill out and contact the Call Me in China support team. Of course, you can always just email “support” as well. Here’s a screenshot of the UI:
Call Me in China released minor version 2.5 today. This release introduces a 30-day money back guarantee as well as several bug fixes to improve the customer’s experience. We’ve also tightened down the billing functionality and made the system more responsive to fraud.
There were only minor updates to the backend machines which handle phone calls. We have purchased a new set of high quality phone numbers for customers to enjoy.
As you may know, we made several improvements to the call servers in December and January which resulted in notable improvement in call quality. The response has been great so far! Our international calls from your home country to China sound like a local call! But, if you find that you’re not getting that level of quality almost all the time, then please let us know. We would love to help you out.
Not a subscriber yet? Try Call Me in China with a money-back guarantee:
We’re happy to hear that many customers have reported improved call quality, including better clarity and less delay. Well, this is no coincidence. We’ve upgraded our servers to dedicated Xeon 3400 processor machines. The Xeon 3400 is a quad-core single-package processor and well-designed for handling a high number of simultaneous calls. Dedicated machines with higher bandwidth will also push call data in real time. We’ve also started working with additional partners providing high quality lines to our servers. All of these updates should translate to improved quality for everyone.
But, do you still have problems with your family, friends, and customers actually connecting to you? If so, don’t hesitate to let us know. We’ll do what we can to help you out.
For new folks interested in Call Me in China, we want to remind you that you can try our service risk-free. If you like the service, that’s great; we’re happy to have you. If it’s not for you, thanks for at least giving it a try!
We’ve had some reports of an increased amount of busy signals with the Call Me in China service. We’ve noticed this too. Why is this happening? Well, for the second part of December 2010through January of 2011 (yep, through the holidays!), we’ve been looking into ways to improve the service – specifically, to reduce delay and echo.
Much of this effort involves testing out different providers who help to make Call Me in China work. There are many pieces in the chain involved that we manage in order to make the service as simple to use as possible. And, it’s our responsibility to find that sweet spot of great overall service. Sometimes, we may switch out one service in one area, then later try another service in another area, mixing and matching and testing how well everything works together, which pieces play well together and which ones do not. Most of the testing now involves various number providers and SIP providers.
Good news is that thanks to your support feedback, we’ve narrowed down the issue and are taking steps to fix it. Now, that doesn’t mean you’ll never hear another busy signal again, but they should be greatly reduced. We’ll keep you up to date on our progress here so stay tuned.
Also remember, if you do get a busy signal, sometimes just an immediate call back to the same number will allow you to connect – be sure to pass this tip on to folks on the other side of the world who are trying to call you.
