Make it a local call for anyone back home to call or message you anywhere!

Are you interested in privacy?

Posted in News

EasyRinger is a great option if you want to keep your real number private. It’s more expensive to switch out a real number with a SIM card or one tied to a contract, but it’s easy to switch out an EasyRinger number. To keep your number 100% private, make sure you set your voice options to look like this:

The most important option here is the second one, “When I calld, show people who answer my call…”. If you set this to “This EasyRinger Number”, then people you call will always see your EasyRinger number and not your personal number that is handling the call.

Likewise, give people and organizations your EasyRinger number rather than your personal number. If you want to know when someone has dialed your EasyRinger number rather than your personal number, be sure to set the “When someone calls my number show me…” option to “This EasyRinger number”. This way, you’ll know that someone is trying to reach you on your EasyRinger number.

What happens if you start getting too many unwanted calls on your number? You have two options:

New Voice and SMS Options

Posted in News, Tips

EasyRinger now offers more granular control of how you handle forwarding of your calls and messages. Previously, if you didn’t want to forward a call or message, you simply deleted your destination number. But, what if you want to forward calls but not messages? You were out of luck! We now let you control whether you forward your calls or your messages – and you don’t need to ever delete your destination number to take advantage of this.

Many subscribers like to save money by not forwarding their messages. This often will result in free or near free messaging on your EasyRinger number. You can receive your text messages in email or just monitor your SMS history.

To not forward your text messages or your calls, just click/tap on the gear icon next to your number in the EasyRinger dashboard. That will let you configure your EasyRinger number. The first tab you will see is the “Voice Options” tab, the second is the “SMS Options” tab. Use the “Forward SMS messages to my destination” button to turn on or off your forwarding.

Invoice Data

Posted in News, Tips

Many subscribers have requested that their official information be present on invoices. We have now added this feature. To access it, log in to your EasyRinger dashboard and click/tap on the “Subscription” button. We have added an “Invoice Data” panel where you can enter your name, company name, and address. All fields are optional. Whatever you fill in will be present on all of your invoices.

Notifications

Posted in News, Tips

We have added a new tab to the options interface for your EasyRinger number called: “Notifications”. Here, you can set up how you would like to be notified of special events on your number. We are starting with the simplest: Email.

In the past, all notifications went to your subscription email address. But, many subscribers with multiple numbers wanted to be able to associate a different email address with each number. That’s only natural, especially if each phone number is assigned to a team member, for example.

If you leave the email address blank, then your subscription email address will be used.

Block Numbers & Allow Numbers

Posted in News, Tips

EasyRinger now offers a super easy way to block unwanted calls. To access these options, click/tap on the little “gear” image next to your number in the EasyRinger dashboard, then select the “Number Blocking” tab.

Number blocking or number allowing is simple. First you need to decide if you want to allow number or block numbers. If you block numbers, select the “Block Numbers” radio button. Then, any number the matches the calling number will be blocked. All other numbers will be allowed. If you want to only allow numbers, select the “Allow Numbers” radio button.

“Allow Numbers” is much more restrictive. For example, if you select “Allow Numbers” then add one number to your list, then only that number can call you. Every other number will be blocked. Use this if you know that only certain numbers should call you and you want to remove any excess calls.

(Above) In this example, only 19701234567 can call my number.

“Block Numbers” is useful if you have some particularly bothersome numbers that won’t stop calling. Simply select “Block Numbers” then add the offending numbers to your list:

(Above) In this example, I’m blocking all calls from 19702221234 and all calls from China! (Nothing against China, it’s just an example! ūüôā

Note: You don’t have to type the full number. If you enter “86”, then you block all calls from China (since “86” is China’s country prefix). If you enter “1970”, then you block all calls from this area code in the USA.

To remove a number, simply click on the “trash” icon and the number will be removed. You can have up to 50 blocked or allowed numbers.

Potential solutions to SMS problems

Posted in News

If you’ve noticed that your EasyRinger number is no longer forwarding your text messages to your destination phone number, you may need to adjust your SMS Options. Recently, in an effort to combat spam, many carriers have been denying forwarding of SMS messages if the carrier does not recognize either the source or destination number. This might happen if you have the “When someone sends an SMS to my number, show me” set to “The Calling or Messaging Number”. To fix the problem, change the setting to “This EasyRinger Number”. The carrier will recognize your EasyRinger number and allow the message to be forwarded.

EasyRinger Voicemail

Posted in News

EasyRinger offers a simple and flexible voicemail system. All numbers that support voice have access to voicemail. In the past, the EasyRinger voicemail system allowed you to type in text which would be read by an AI voice. We still have that, but now you can also upload an MP3 file to serve as your voicemail greeting.

(Above) Here’s an example of a simple voicemail system.

Voicemail is enabled by default. But, in some countries, voicemail is not as popular. To turn off voicemail, just click/tap the “Enable Voicemail” button.

“Timeout” lets you decide when your voicemail picks up. The number (which is seconds) can range from “0” (which means the number won’t ring but will go straight to voicemail) to “120” – two minutes.

Under “Actions”, you can use the traditional “Read Text” option or you can select “Play a File” to either select or upload an mp3 file. When creating your mp3 files, be sure to record in mono and encode with a lower quality setting. This will ensure that your voicemail picks up and runs as quickly as possible. There’s no value in encoding in stereo at a very high bitrate.

We now also support “Language”, which is only available when “Read Text” is selected. Use this if you want the AI voice to read with the proper inflections and pronunciations in the language that you’ve entered. For example, greeting text that’s in Spanish will sound a lot better when you select “Spanish” as the language. You can even select for regional pronunciations for some languages.

Ring Tone improvements

Posted in News

When forwarding your calls internationally, you may be familiar with a distinct change in ring tone. Many people don’t think about this, but your callers with more international experience might recognize this as a switch to an international call. If your callers know you well, this isn’t a problem. But, if you’re trying to maintain a local presence no matter where you may be currently located, your callers might hang up before you get a chance to talk to them.

To improve this experience, EasyRinger now uses a ring tone that is common and accepted to your phone number’s country. Do you have an EasyRinger phone number in the UK? Then when your callers call your UK number, they will only hear the UK ring tone no matter where you forward your calls to.

Most, but not all, of our numbers support this feature. If this is very important to you and you do not notice this improvement, then please contact support!

IVR – Interactive Voice Response menus

Posted in News, Techie

We’re proud to have easy IVR menus ready for all of our subscribers.¬† IVR stands for “Interactive Voice Response”.¬† (Though the word “voice” is in there, an IVR menu typically executes actions through key presses.¬† In the first version of IVRs on EasyRinger, there is no voice support, but it’s coming!)

Everyone is, without doubt, familiar with IVR menus: “Thank you for calling <organization name>.¬† For sales, press ‘1’.¬† For technical support, press ‘2’” and so on.¬† We’ve created a simple UI that lets you build your own simple IVR system with up to ten options.

The IVR user interface

Each phone number can have its own IVR menu.¬† Like voicemail and other options, you can set up your IVR by using the “IVR” action to the right of your number when you log in to EasyRinger.

In the IVR user interface, the first thing to do is check the “Enable IVR” option.¬† This basically signals that your number will now ring straight to your IVR system.¬† Your destination number will be ignored.¬† And, your voicemail settings are ignored.

The “Greeting” text is the very first thing that your callers will hear.¬† You can type in the text that you want the system to read to your callers.

There must be at least one action.¬† Each action has a “Message” (which is typically something like, “For sales, press ‘1’.”, and so on), a digit on the keypad (which needs to sync up with what’s in the “Message”), and an action to take when the digit is pressed on the phone keypad.

Right now, we offer three actions:

  1. Call number – when the caller presses the corresponding digit, will call this number.
  2. Voicemail – goes straight to voicemail
  3. Read text – reads additional text to the caller

Available IVR actions

If you have multiple EasyRinger numbers, you can even chain IVR menus together by calling additional numbers that you own with their own IVR menu.

We are planning to add additional actions to the three above.¬† For example, “Play an mp3 file”.¬† Are there any other actions that you’d like to see?

Manage caller ID

Posted in News, Tips

You can now choose what caller ID you see when someone calls your EasyRinger phone number.  With caller ID, you have two choices:

  1. Your EasyRinger number
  2. The calling number

“The calling number” is standard caller ID behavior. ¬†When someone calls your EasyRinger number, the call forwards to your destination and you see the number of the person who is calling you.

“Your EasyRinger number” will show you when your EasyRinger number has been dialed. ¬†This way, you can answer your phone in a particular way. ¬†For example, if you’re starting a small business or running a test market, you probably want to choose this option.

For callbacks (where you use EasyRinger to call out), the person being called will either see your¬†destination number (if you’ve selected “The calling number”) or your EasyRinger number.

The “Caller ID” user interface is very simple. ¬†Just choose the option you want!

caller_id